Responsibilities of Rural Nursing Services
- Review the provision of services at each occasion of service with the participant
- Once agreed, provide services that meet the participant’s needs at the participant’s preferred times
- Communicate openly and honestly in a timely manner
- Treat the participant and advocates with courtesy and respect
- Consult the participant on decisions about how treatment is provided
- Give the participant information about managing any complaints or disagreements and details of our cancellation policy
- Listen to the participant’s feedback and resolve problems quickly
- Give the participant a minimum of 24 hours’ notice if the provider has to change a scheduled appointment to provide therapy services
- Give the participant the required notice if the provider needs to end a Service Agreement
- Protect the participant’s privacy and confidential information
- Provide support in a manner consistent with all relevant laws and rules, and the Australian Consumer Law
- Keep accurate records on the supports provided to the participant
- Issue regular invoices and statements of the therapy services delivered to the participant
Responsibilities of the participant/participant’s representative
- Inform Rural Nursing Services about how they wish the services to be delivered to meet the participant’s needs
- Treat Rural Nursing Services with courtesy and respect
- Talk to Rural Nursing Services if the participant has any concerns about the support services being provided
- Give Rural Nursing Services a minimum of 24 hours’ notice if the participant cannot make a scheduled appointment
- Provide a safe work environment, smoke free, free from intimidation, harassment and abuse, for Rural Nursing Services staff.
- Ensure all your equipment used by Rural Nursing services staff is in good working order.
